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Shipping Countries: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Croatia, Ireland, Italy, Lithuania, Latvia, Luxembourg, Hungary, Germany, Netherlands, Poland, Portugal, Austria, Romania, Greece, Slovenia, Slovakia, Spain, Sweden, Liechtenstein, United Kingdom (UK), Switzerland, Ukraine, United Arab Emirates, United States (US), Turkey, Israel

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Ready to ship in 3-5 business days

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Shipping Policy

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Raven Craft Shipping Policy

Welcome to Raven Craft on fieldis.com! Below, you'll find all the information you need regarding our shipping process, costs, and policies. If you have any further questions, please don't hesitate to contact us.

1. Shipping Countries
We offer worldwide shipping to the following countries:
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Croatia, Ireland, Italy, Lithuania, Latvia, Luxembourg, Hungary, Germany, Netherlands, Poland, Portugal, Austria, Romania, Greece, Slovenia, Slovakia, Spain, Sweden, Liechtenstein, United Kingdom (UK), Switzerland, Ukraine, United Arab Emirates, United States (US), Turkey, Israel.

2. Delivery Times
Our delivery times vary depending on the destination. Below are the standard delivery times for each country:

Poland: D+2
Romania: D+2 to D+3
Bulgaria: D+4
Austria: D+2
Estonia: D+4
Lithuania: D+4
Latvia: D+4
United Kingdom: D+5 to D+6
France: D+4 to D+5
Italy: D+4 to D+6
Spain: D+4 to D+6
Germany: D+2
Slovakia: D+1
Czech Republic: D+1
Switzerland: D+3 to D+4
Sweden: D+5
Turkey: D+7
United Arab Emirates: D+5
Slovenia: D+3
Ukraine: D+7
Hungary: D+2
Please note that delivery times are estimated and may vary depending on customs processing and local postal services.

3. Shipping Costs
Shipping costs are calculated based on the weight of your package and the destination country. The exact shipping cost will be automatically calculated at checkout.

Free Shipping:
We occasionally offer free shipping as part of special promotions or for orders over a certain amount. Please check our website or contact our customer service for current offers.

4. Courier Services
We partner with a variety of courier services to ensure your package arrives safely and on time. The specific courier for your order will be indicated in your shipping confirmation email. Some of the couriers we use include:

Slovakia: Packeta Home HD
Belgium: Holandská Pošta HD
Bulgaria: Speedy HD, Econt HD, Sameday HD
Czech Republic: Packeta Home HD, Zásilkovna Večerné Doručenie HD
Denmark: Post Nord HD
Estonia: Omniva HD, Litovská Pošta HD, Venipak HD
Finland: Post Nord HD, Matkahuolto HD
France: Colissimo HD, Colis Privé HD
Greece: ACS HD, Geniki Taxydromiki HD, Speedex HD, ELTA HD
Hungary: Doručenie na Adresu HD, Magyar Posta HD, Express One HD
Germany: Hermes HD
Poland: Delivery to Address HD
Portugal: MRW HD
Austria: Austrian Post HD, DPD HD
Romania: Delivery to Address HD, FAN Courier HD, Cargus HD, Sameday HD
Switzerland: Swiss Post HD, Swiss Post Priority HD
Sweden: Post Nord HD
Italy: HR Parcel HD, Bartolini HD, Italian Post HD
Turkey: FedEx Economy HD, FedEx Priority HD
Ukraine: Meest Poshta HD – Rosan
United Arab Emirates: Aramex HD

5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can also find the tracking information in your account under the "Orders" section.

To track your shipment, please visit: Tracking Page https://tracking.packeta.com/en_GB/tracking/search and enter your tracking number.

6. Returns and Exchanges
If you need to return or exchange an item, you can utilize our return service via Packeta's reverse logistics. After approval of your return request, you will receive instructions on how to return your item.

Return Costs:
The cost of returning items varies depending on the country of origin. Here are the prices for returns:

Country Return Cost (EUR)
Slovakia 2.30 €
Czech Republic 2.80 €
Hungary 2.80 €
Poland 4.70 €
Austria 5.23 €
Germany 5.40 €
Romania 3.30 €
Bulgaria 5.57 €
Italy 8.79 €
France 7.01 €
Slovenia 6.41 €
Latvia 6.20 €
Lithuania 5.40 €
Estonia 7.49 €
Spain 8.68 €
Portugal 9.18 €
Croatia 5.29 €
Greece 6.79 €
Belgium 17.50 €
Netherlands 11.05 €

Detailed instructions for returns, including return addresses for different countries, can be found on our Returns Page. https://www.packeta.sk/en/reverse-logistics

Free Returns:
In some cases, we may offer free returns as part of promotions or special offers. Please refer to our website for current offers.

7. Taxes and Duties
All taxes and duties related to shipping are the responsibility of the customer. These charges may vary depending on the destination country and are payable upon delivery.

Please note that we are not responsible for delays caused by customs processing or any additional charges that may apply. We recommend checking with your local customs office for further information before placing an order.

8. Product Restrictions
All products available on Raven Craft can be shipped to any of the countries listed in our shipping destinations. There are no restrictions on the types of products that can be shipped to these countries.

9. Payment Methods
We accept payments via credit card through Stripe, a secure and reliable payment processing system. Stripe supports major credit cards including Visa, MasterCard, and American Express.

There are no restrictions on payment methods based on the country of delivery. All transactions are processed securely, ensuring your payment details are protected.

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Refund Policy

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Raven Craft Refund Policy

At Raven Craft, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we offer a straightforward refund policy.

1. Eligibility for Refunds
You may request a refund under the following conditions:

The item is unused, in its original condition, and returned within 30 days of delivery.
The item must be in the original packaging with all included accessories or components.
The item was not marked as a final sale or non-returnable item.
2. Refund Process
To initiate a refund, please contact Raven Craft’s support service on our store page at fieldis.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our support team will assist you with the return process and provide you with any necessary instructions.

3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).

The return shipping costs vary by country and are detailed in our Shipping Policy. Please refer to the "Return Costs" section for specific information on the costs associated with returns from different countries.

Please ensure that items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service for returns.

4. Refund Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

5. Non-Refundable Items
The following items are non-refundable:

Gift cards
Downloadable software products
Custom or personalized items
Items marked as final sale
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact our support service on the Raven Craft store page at fieldis.com for further assistance.

7. Exchanges
If you need to exchange an item for the same product, please contact our support service on the Raven Craft store page at fieldis.com. We will guide you through the process to ensure you receive the correct item.

8. Special Conditions
In some cases, such as promotional offers or special sales, there may be additional terms and conditions for refunds and returns. Please refer to the specific promotion details or contact our support service for more information.

This refund policy is designed to provide clear guidance on how to handle returns and exchanges at Raven Craft. For any further assistance, please feel free to reach out to our support service on our store page at fieldis.com.