Refund and Returns Policy

At Feeldis, we want our customers to be satisfied with their purchases. This policy explains your rights regarding order cancellations, returns, refunds, and defective products.

Our return policy complies with applicable Slovak and European Union consumer protection legislation, including Act No. 108/2024 Coll. on Consumer Protection.

1. Right of Withdrawal – 14 Days

If you are a consumer purchasing products online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

If your order contains several products delivered separately, the withdrawal period begins when the last product is received.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires by sending a clear statement to our contact email address.

You may use the withdrawal form provided at the end of this policy, but this is not mandatory.

Exceptions to the right of withdrawal are explained in Section 4.

2. How to Return a Product

To return an eligible product, please follow these steps:

1. Contact Feeldis by email and provide your order number.
2. Clearly state that you wish to withdraw from your purchase.
3. We will provide the appropriate return instructions and return address.
4. Pack the product carefully to prevent damage during transportation.
5. Send the product back within 14 days of notifying us of your withdrawal.

The return deadline is met if you send the product before the 14-day return period expires.

We recommend using a tracked shipping service and keeping proof of postage.

Please note that contacting us for instructions does not extend your statutory deadlines. You may exercise your right of withdrawal by sending a clear statement before the withdrawal period expires.

3. Product Condition

You have the right to inspect and handle a product to the extent necessary to establish its nature, characteristics, and functioning, as you would normally be allowed to do in a physical store.

You may be responsible for any reduction in the product’s value resulting from handling beyond what is necessary for this purpose, where permitted by applicable law.

Please return the product with its accessories and original packaging, where reasonably possible.

Missing or damaged original packaging does not automatically remove your statutory right of withdrawal.

4. Custom-Made and Personalized Products

Some Feeldis products may be manufactured or customized according to individual customer specifications.

Under applicable consumer protection legislation, the statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

Examples may include:

• Products featuring personalized names, text, or customer-specific designs.
• Products manufactured in special dimensions specifically requested by the customer, outside our standard product options.
• Products manufactured according to unique designs or specifications provided by the customer.

Important: Selecting a standard color, size, or design from the options available on our website does not automatically make a product personalized or exclude the statutory right of withdrawal.

The exception applies only when the legal requirements for custom-made or clearly personalized goods are met.

Products covered by this exception remain subject to applicable statutory rights relating to defective or non-conforming goods.

5. Refunds

When you validly exercise your statutory right of withdrawal, we will refund the payments received from you in accordance with applicable law.

If you withdraw from the entire order, the refund includes:

• The purchase price of the returned products.
• The cost of the original standard delivery.

If you selected a delivery method more expensive than the least expensive standard delivery option offered by Feeldis, we are not required to refund the additional delivery cost.

If you withdraw from only part of an order, the refund will correspond to the relevant part of the contract, in accordance with applicable law.

Refunds will be made without undue delay and no later than 14 days after we receive your withdrawal notification.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, unless we have offered to collect the goods ourselves.

Refunds will be issued using the same payment method used for the original purchase, unless you expressly agree otherwise and incur no additional fees.

6. Return Shipping Costs

If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the products, provided that we have informed you of this obligation before the purchase.

We recommend using a reliable shipping service with tracking information.

If the product is defective or does not conform to the contract, the applicable costs of resolving the issue will be covered in accordance with consumer protection legislation.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

When contacting us, please provide:

• Your order number.
• A description of the problem.
• Photographs of the product and packaging, if available and relevant.

We will assess your complaint in accordance with applicable Slovak and European Union consumer protection legislation.

Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or termination of the contract with a refund.

For consumer purchases, the seller is generally responsible for non-conformity that becomes apparent within two years of delivery, subject to applicable legal provisions.

Your statutory rights concerning defective or non-conforming goods remain valid even after the 14-day withdrawal period has expired.

These rights also apply to custom-made and personalized products.

8. Sale and Discounted Products

Products purchased during promotions, clearance sales, or with discount codes remain subject to the same statutory consumer rights as regularly priced products.

Purchasing a product at a discounted price does not remove your legal right of withdrawal or your statutory rights concerning defective goods.

9. Exchanges

If you would like to exchange a product for another size, color, or design, please contact us to discuss the available options.

Voluntary exchanges are subject to product availability and our agreement.

Exchanges requested because of defective or non-conforming products are handled in accordance with applicable consumer protection legislation.

10. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will attempt to accommodate your request if the order has not yet been dispatched.

For custom-made or personalized products that qualify for an exception to the statutory right of withdrawal, cancellation may not be possible once the order has been accepted.

Any cancellation rights required by applicable law remain unaffected.

11. Late or Missing Refunds

If your refund has been processed but has not yet appeared in your account, please:

1. Check your bank account or original payment method.
2. Contact your payment provider, as processing times may vary.
3. Contact your bank if the refund is still missing.

If you have completed these steps and still have not received your refund, please contact Feeldis with your order number.

12. Model Withdrawal Form

You may use the following form to notify us of your decision to withdraw from a purchase. Use of this form is optional.

To: Feeldis
Website: https://feeldis.com
Email: [INSERT CONTACT EMAIL]

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number: ____________________
Product(s): ____________________
Ordered on: ____________________
Received on: ____________________
Consumer’s name: ____________________
Consumer’s address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________

13. Statutory Consumer Rights

Nothing in this Refund and Returns Policy excludes, restricts, or limits any mandatory consumer rights provided by applicable Slovak or European Union legislation.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable legal provisions shall prevail.

14. Contact Information

For questions about returns, refunds, cancellations, or defective products, please contact:

Seller: https://feeldis.com/
Website: https://feeldis.com
Email: feeldiscom@gmail.com
Registered address: Karpatské námestie 10 A, 831 06 Bratislava
Return address: Svätoplukova 2671/1, 902 01 Pezinok

Please include your order number when contacting us.