Refund and Returns Policy

At Feeldis, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions for returning products, exercising your right of withdrawal, receiving refunds, and reporting defective or damaged goods.

This policy is based on applicable Slovak and European Union consumer protection legislation, including Slovak Act No. 108/2024 Coll. on Consumer Protection.

1. Right of Withdrawal – 14 Days

If you are a consumer purchasing products online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

If your order contains multiple products delivered separately, the withdrawal period begins when the last product is received.

To exercise your right of withdrawal, you must notify Feeldis of your decision by sending a clear statement to our contact email address before the withdrawal period expires.

You may use the model withdrawal form provided at the end of this policy, but its use is not mandatory.

The withdrawal deadline is met if you send your notification before the 14-day period expires.

Exceptions to the right of withdrawal are explained in Section 5.

2. International Orders and Returns

Feeldis voluntarily extends its 14-day return policy to eligible consumer orders shipped to countries outside the European Union, even where local legislation does not provide an equivalent right of withdrawal.

International customers may request a return within 14 days of receiving their order, subject to the conditions and exceptions outlined in this policy, including those applicable to custom-made and personalized products.

Customers are responsible for the direct cost of return shipping, subject to applicable mandatory consumer protection laws.

Customs duties, import taxes, and other charges imposed by third parties are not automatically refundable by Feeldis. Any refunds of such charges are subject to applicable customs and tax regulations.

Refunds for eligible international returns will be processed in accordance with Section 6 of this policy.

Feeldis may withhold reimbursement until the returned goods are received or the customer provides evidence of having sent them back, whichever occurs first, unless Feeldis has offered to collect the goods.

Nothing in this section limits any mandatory consumer rights applicable in the customer’s country of residence.

3. How to Return a Product

To return an eligible product, please follow these steps:

1. Contact Feeldis using the email address provided in the Contact Information section.
2. Include your order number and clearly state that you wish to withdraw from your purchase.
3. We will provide return instructions and confirm the appropriate return address.
4. Carefully package the product to prevent damage during transportation.
5. Send the product back without undue delay and no later than 14 days after notifying us of your withdrawal.

The return deadline is met if you dispatch the goods before the 14-day return period expires.

We recommend using a tracked shipping service and retaining proof of postage.

Contacting us for return instructions does not extend your statutory deadlines. You may exercise your right of withdrawal by sending a clear statement before the applicable withdrawal period expires.

4. Product Condition and Inspection

You have the right to inspect and handle a product to the extent necessary to establish its nature, characteristics, and functioning, as you would normally be permitted to do in a physical store.

You may be responsible for any reduction in the product’s value resulting from handling beyond what is necessary for this purpose, where permitted by applicable law.

We recommend returning products with their original packaging, accessories, and included components whenever reasonably possible.

Missing or damaged original packaging does not automatically remove your statutory right of withdrawal.

5. Custom-Made and Personalized Products

Some Feeldis products may be manufactured or customized according to individual customer specifications.

Under applicable consumer protection legislation, the statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

Examples may include:

• Products featuring personalized names, text, or customer-specific designs.
• Products manufactured in special dimensions specifically requested by the customer, outside our standard product options.
• Products manufactured according to unique designs or specifications provided by the customer.

Important: Selecting a standard color, size, or design from the options available on our website does not automatically make a product personalized or exclude the statutory right of withdrawal.

The fact that a product is manufactured after an order is placed does not, by itself, exclude the right of withdrawal.

The exception applies only when the relevant legal requirements for custom-made or clearly personalized goods are met.

Custom-made and personalized products remain covered by applicable statutory rights relating to defective or non-conforming goods.

6. Refunds and Refund Processing Times

When you validly exercise your statutory right of withdrawal, Feeldis will reimburse the payments received from you in accordance with applicable law.

If you withdraw from the entire order, your refund includes:

• The purchase price of the returned products.
• The original standard delivery cost.

If you selected a delivery method more expensive than the least expensive standard delivery option offered by Feeldis, we are not required to reimburse the additional delivery cost.

If you withdraw from only part of an order, the refund will correspond to the relevant part of the contract, in accordance with applicable law.

Refund processing deadline: Feeldis will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notification, subject to the conditions below.

Right to withhold reimbursement: We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, unless we have offered to collect the goods ourselves.

This means that the refund may not be issued within 14 days of your initial withdrawal notification if the returned goods or proof of their dispatch have not yet been received.

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise and incur no additional fees.

After Feeldis issues the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

7. Return Shipping Costs

When exercising your right of withdrawal, you are generally responsible for the direct cost of returning the goods, provided that you have been properly informed of this obligation before purchasing.

We recommend using a reliable shipping service with tracking information.

If the product is defective, damaged, or does not conform to the contract, the applicable costs of resolving the issue will be covered in accordance with mandatory consumer protection legislation.

For international returns, customs documentation and any applicable import or export formalities may be required.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

When reporting a problem, please provide:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging, if available and relevant.

We will assess your complaint in accordance with applicable Slovak and European Union consumer protection legislation.

Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or termination of the contract with a refund.

For consumer purchases, the seller is generally responsible for product non-conformity that becomes apparent within two years of delivery, subject to applicable legal provisions.

Your statutory rights concerning defective or non-conforming goods remain valid even after the 14-day withdrawal period has expired.

These rights also apply to custom-made and personalized products.

9. Sale and Discounted Products

Products purchased during promotions, seasonal sales, clearance events, or with discount codes remain subject to applicable statutory consumer rights.

Purchasing a product at a discounted price does not remove your legal right of withdrawal or your statutory rights relating to defective or non-conforming goods.

10. Exchanges

If you would like to exchange a product for another size, color, or design, please contact us to discuss the available options.

Voluntary exchanges are subject to product availability and our agreement.

Exchanges requested because of defective or non-conforming products are handled in accordance with applicable consumer protection legislation.

11. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will attempt to accommodate your request if the order has not yet been dispatched.

For custom-made or personalized products that qualify for an exception to the statutory right of withdrawal, cancellation may not be possible once the order has been accepted.

For standard products, dispatch status does not remove your statutory right of withdrawal.

Any cancellation or withdrawal rights required by applicable law remain unaffected.

12. Late or Missing Refunds

If your refund has been processed but has not yet appeared in your account, please:

1. Check your bank account or original payment method.
2. Contact your payment provider, as processing times may vary.
3. Contact your bank if the refund is still missing.

If you have completed these steps and still have not received your refund, please contact Feeldis and provide your order number.

13. Model Withdrawal Form

You may use the following form to notify us of your decision to withdraw from a purchase. Use of this form is optional.

To: Feeldis
Website: https://feeldis.com
Email: [INSERT CONTACT EMAIL]
Postal address: [INSERT REGISTERED ADDRESS]

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number: ____________________
Product(s): ____________________
Ordered on: ____________________
Received on: ____________________
Consumer’s name: ____________________
Consumer’s address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________

14. Statutory Consumer Rights

Nothing in this Refund and Returns Policy excludes, restricts, or limits any mandatory consumer rights provided by applicable Slovak, European Union, or other applicable consumer protection legislation.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable legal provisions shall prevail.

15. Contact Information

For questions about returns, refunds, exchanges, cancellations, or defective products, please contact:

Seller: feeldis.com
Website: https://feeldis.com
Email: feeldiscom@gmail.com]
Registered address: Karpatské námestie 10 A, 831 06 Bratislava
Return address: Svätoplukova 2671/1, 902 01 Pezinok

Please include your order number when contacting us.