Privacy Policy

Website: https://feeldis.com

Last updated: 24 October 2026

1. Introduction

Feeldis respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit https://feeldis.com, create an account, place an order, contact us, or otherwise interact with our online store.

We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), applicable Slovak data protection legislation, and other applicable privacy laws.

2. Data Controller

The data controller responsible for processing your personal information is:

Legal business name: [REGISTERED COMPANY NAME] Registered address: [REGISTERED BUSINESS ADDRESS] Company registration number: [COMPANY ID / ICO] Email: [PRIVACY CONTACT EMAIL] Website: https://feeldis.com

For privacy-related questions or requests concerning your personal data, please contact us using the email address provided above.

3. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data:

3.1 Customer and Order Information

  • First and last name.
  • Billing and shipping addresses.
  • Email address and telephone number.
  • Order numbers and purchase history.
  • Products purchased and selected product options.
  • Payment status, transaction references, and billing information.
  • Shipping and delivery information.
  • Returns, refunds, and customer service records.

We use this information to process orders, arrange deliveries, provide customer support, manage returns, and comply with applicable legal obligations.

3.2 Customer Account Information

If you register an account on our website, we may process your name, email address, account details, saved addresses, order history, and login-related information.

Passwords are managed through the website’s authentication system and should be stored using appropriate cryptographic protection.

3.3 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited and interactions with website features.
  • Date and time of access.
  • Technical logs and security-related information.
  • Cookie identifiers and similar online identifiers, where applicable.

We use this information as necessary to operate, maintain, troubleshoot, and protect our website. Additional analytics or advertising processing is described separately in this policy.

3.4 Customer Communications

When you contact us, we may process your name, email address, message content, order information, and any information you voluntarily provide.

This information is used to respond to inquiries, resolve problems, and maintain relevant customer service records.

3.5 Personalized Product Information

If you order a personalized product, we may process names, text, designs, uploaded files, or other information you provide for customization.

This information is used to prepare and fulfill your order.

Please avoid including unnecessary sensitive personal information in product customization requests.

4. Purposes and Legal Bases for Processing

We process personal data only where a valid legal basis exists under Article 6 of the GDPR.

4.1 Performance of a Contract

Legal basis: Article 6(1)(b) GDPR.

We process information necessary to:

  • Accept and manage orders.
  • Process purchases and coordinate payments.
  • Arrange shipping and delivery.
  • Provide ordered products and services.
  • Manage customer accounts and contractual requests.
  • Handle contractual returns and related customer service.

4.2 Compliance with Legal Obligations

Legal basis: Article 6(1)(c) GDPR.

We process and retain information where necessary to comply with applicable legal requirements, including accounting, taxation, consumer protection, and statutory complaint-handling obligations.

4.3 Legitimate Interests

Legal basis: Article 6(1)(f) GDPR.

Where permitted by law and after considering the rights and interests of individuals, we may process personal data for legitimate interests such as:

  • Protecting the website against fraud and unauthorized access.
  • Maintaining website security and technical reliability.
  • Preventing misuse of our services.
  • Establishing, exercising, or defending legal claims.
  • Improving customer support and internal business operations where the processing is proportionate and lawful.

4.4 Consent

Legal basis: Article 6(1)(a) GDPR, where applicable.

We request consent where required, including for non-essential cookies, certain analytics or advertising technologies, and consent-based direct marketing.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Where a separate legal permission applies to electronic direct marketing, we comply with the applicable requirements and provide an opportunity to object or unsubscribe.

5. Payments

Payments made through our online store are processed using the payment methods made available at checkout.

Depending on the payment method selected, payment-related information may be transmitted to an authorized payment service provider.

Payment providers may process information necessary to authorize payments, prevent fraud, issue refunds, and comply with financial regulations.

Feeldis processes payment status, transaction references, and related order information needed for its business operations.

Payment card data is handled according to the technical arrangements of the payment provider used at checkout.

Payment providers: [INSERT VERIFIED PAYMENT PROVIDERS]

Additional information about each provider’s processing practices is available in its respective privacy notice.

6. Shipping and Delivery

To deliver orders, we share the personal information necessary for shipment with relevant logistics and delivery providers.

This may include:

  • Recipient name.
  • Shipping address or selected pickup point.
  • Telephone number.
  • Email address.
  • Shipment reference and delivery instructions.

Our shipping arrangements include Packeta and its relevant delivery partners, depending on the destination and selected delivery method.

Delivery providers process personal data as necessary to transport shipments, communicate delivery information, and complete delivery services.

Where required, shipment information may also be provided to customs authorities or other parties involved in international delivery.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential website functionality and, where applicable, additional features such as analytics or advertising.

7.1 Strictly Necessary Cookies

These cookies support functions such as:

  • Shopping cart functionality.
  • Checkout and order processing.
  • Customer authentication and account sessions.
  • Security and fraud prevention.
  • Remembering privacy and cookie preferences.

Strictly necessary cookies may be used without consent where permitted by applicable law.

7.2 Analytics Cookies

If analytics tools are enabled, they may help us understand website usage, visitor interactions, and technical performance.

Where consent is legally required, non-essential analytics cookies and similar technologies will only be used after consent has been obtained.

7.3 Marketing and Advertising Cookies

If advertising or remarketing technologies are enabled, they may be used to measure advertising performance, understand interactions with advertisements, or support personalized advertising.

Where required by law, these technologies will only be activated after you provide the relevant consent.

7.4 Cookie Preferences

You can manage or withdraw your consent to non-essential cookies through the cookie preference controls provided on our website.

You can also manage cookies through your browser settings. Disabling strictly necessary cookies may affect certain website functions.

Details of individual cookies, providers, purposes, and storage periods should be made available through our cookie preference interface or a separate Cookie Policy.

8. Marketing Communications

Where we offer newsletters, promotional emails, or other direct marketing communications, we process personal data in accordance with applicable GDPR and electronic marketing requirements.

Marketing communications are sent only where an appropriate legal basis and any additional legally required permission exist.

You may unsubscribe from marketing communications using the unsubscribe instructions included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages about your orders, payments, delivery, or customer service requests.

9. Third-Party Services and Data Recipients

We may share relevant personal data with trusted service providers where necessary for operating our online store.

These may include:

  • Website hosting and technical infrastructure providers.
  • Payment service providers.
  • Shipping and logistics providers.
  • Email and transactional communication providers.
  • IT maintenance and security providers.
  • Accounting, legal, and professional advisers.
  • Analytics or advertising service providers, where applicable.
  • Public authorities where disclosure is legally required.

Our online store uses WordPress and WooCommerce. It also uses supporting technologies and integrations, including WPML and shipping integrations.

We disclose personal data only where there is an appropriate purpose and legal basis.

Where a service provider acts as our data processor, we require appropriate contractual and security safeguards in accordance with Article 28 GDPR.

Some third-party providers may act as independent data controllers for their own legally defined purposes.

10. International Data Transfers

Feeldis is based in Slovakia and serves customers in multiple countries.

Some service providers or their subprocessors may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we apply the requirements of Chapter V GDPR, as applicable.

Depending on the destination and service provider, this may include an adequacy decision of the European Commission or appropriate safeguards such as Standard Contractual Clauses, together with any additional measures required by law.

Information about applicable transfer mechanisms and how to obtain further details may be requested using the privacy contact information provided below.

11. How Long We Retain Personal Data

We retain personal data only for as long as necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention periods depend on the category of information and the applicable requirements:

  • Order and accounting records: Retained for the periods required by applicable tax, accounting, and commercial legislation.
  • Customer account information: Retained while the account remains active and thereafter where necessary for legal or legitimate purposes.
  • Customer service and complaint records: Retained as necessary to resolve requests, document compliance, and establish or defend legal claims.
  • Personalized product files: Retained only as long as necessary for order fulfillment and any applicable legal or contractual purposes.
  • Technical and security logs: Retained according to documented security and operational requirements.
  • Marketing information: Retained while an appropriate legal basis exists, subject to applicable retention rules and suppression records.
  • Cookies: Retained according to their individual purposes and durations as disclosed through our cookie information.

When information is no longer required, it is deleted, anonymized, or otherwise handled according to applicable legal requirements.

12. Your Rights Under GDPR

Where GDPR applies, you may have the following rights, subject to applicable legal conditions:

  • Right of access: Request confirmation and information about the personal data we process.
  • Right to rectification: Request correction of inaccurate or incomplete personal data.
  • Right to erasure: Request deletion of personal data where the applicable legal conditions are met.
  • Right to restriction: Request restriction of certain processing activities.
  • Right to data portability: Receive eligible personal data in a structured, commonly used, machine-readable format.
  • Right to object: Object to processing based on legitimate interests in circumstances provided by law.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
  • Rights concerning automated decisions: Exercise applicable rights relating to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.
  • Right to lodge a complaint: Submit a complaint to a competent data protection supervisory authority.

Where personal data is processed for direct marketing, you have the right to object to that processing at any time.

To exercise your rights, please contact us using the privacy contact details below.

We will respond to GDPR rights requests without undue delay and generally within one month, subject to extensions permitted by law.

13. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, or unlawful disclosure.

Depending on the relevant systems and risks, these measures may include encrypted connections, access controls, account authentication, software updates, backups, and security monitoring.

No method of transmission or electronic storage can guarantee absolute security.

14. Children’s Privacy

Our online store is intended for general consumers and is not specifically directed at children.

We do not intentionally request personal data from children for purposes unrelated to providing our products and services.

Where consent from a parent or legal guardian is required under applicable law, we will apply the relevant requirements.

15. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded content operated by external providers.

These providers may process personal data according to their own privacy policies.

Where embedded content uses non-essential cookies or tracking technologies, applicable consent requirements must be satisfied before those technologies are activated.

We encourage users to review the privacy information of external websites they visit.

16. Data Required for Purchases

Certain personal information, such as your name, delivery address, contact information, and payment-related details, is necessary to process and fulfill an order.

If you do not provide information required for purchasing or delivery, we may be unable to complete your order.

Providing information for optional marketing activities is not a condition of purchasing products.

17. Complaints to the Supervisory Authority

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent supervisory authority.

The supervisory authority in Slovakia is:

Office for Personal Data Protection of the Slovak Republic
Urad na ochranu osobnych udajov Slovenskej republiky
Website: https://dataprotection.gov.sk/

You may also have the right to lodge a complaint with the competent supervisory authority in another EU or EEA country, in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or personal data processing practices.

Any updated version will be published on this page with a revised date.

Where required by law, we will provide additional notice or request new consent before implementing relevant changes.

19. Contact Information

For questions about this Privacy Policy or the processing of personal data, please contact:

Feeldis
Legal business name: feeldis.com
Email: feeldiscom@gmail.com] Registered address: Karpatské námestie 10 A, 831 06 Bratislava
Website: https://feeldis.com